Effective Date: October 17, 2025

Payment Information

Text goes here.

Shipping Information

At ShopVI.ca, we connect you with locally owned and operated businesses across Vancouver Island. Because each vendor manages their own shipping process, delivery details may vary depending on the products you order and the vendor fulfilling them.

Where We Ship

Shipping is available across Canada.
At this time, we do not offer in-store pickup or local delivery options.

How Shipping Works

• Vendors ship their own orders: Each vendor is responsible for preparing, packing, and shipping the items you purchase from them. If your order includes products from multiple vendors, your items may arrive in separate packages.

• Shipping rates vary by vendor and/or product: Rates are set independently by each vendor based on product size, weight, and destination. Shipping costs will appear at checkout.

• Preferred shipping method: We strongly encourage vendors to ship via Canada Post for consistent, nationwide service. Vendors may use other carriers at their discretion.

Order Processing Times

We encourage vendors to process and ship orders within 24–48 hours of receiving them.
However, each vendor may have their own policies, preparation requirements, or processing practices.
Processing time is separate from delivery time.

Delivery Times

Delivery timelines depend on:

• The vendor’s location

• The shipping method chosen

• Your Canadian delivery address

Because shipping is handled directly by each vendor, ShopVI.ca cannot guarantee delivery times.

Tracking Your Order

When your order ships, you will receive tracking information either directly from the vendor or through your ShopVI.ca order details page (if tracking is provided).

Multiple Vendors, Multiple Shipments

If your order contains items from multiple vendors:

• Each vendor will ship their items individually

• You may receive multiple tracking numbers

• Delivery times may vary from one package to another

Questions About Your Shipment?

If you have questions about your order status, shipping updates, or delivery concerns, you can contact the vendor directly.

Simply click the “Ask a Question” link on the vendor’s micro-store page to send them a message.
You may also contact the vendor through your order details page.

If you need additional help, the ShopVI.ca support team is always here to assist you.