Last Updated: November 25, 2025

1. Introduction

This Privacy Policy explains how ShopVI.ca (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit our website, create an account, shop with local vendors, or interact with our services.

ShopVI.ca operates as a multi-vendor marketplace, allowing independent sellers (“vendors”) to offer products and services directly to customers. We are committed to protecting your privacy and complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian laws.

By using ShopVI.ca, you agree to the practices outlined in this Privacy Policy.

2. Information We Collect

We collect information when you:

• Create a customer or vendor account

• Place an order

• Subscribe to newsletters or updates

• Contact vendors or ShopVI.ca support

• Participate in promotions, surveys, or contests

• Complete forms or submit inquiries

• Browse our website (automatic data collection)

Information You Provide

You may provide:

• Name

• Email address

• Mailing/shipping address

• Phone number (optional)

• Vendor business details (if creating a vendor account)

• Order information and communications

You may browse the site anonymously, though some features require an account.

Automatically Collected Information

We may collect:

• IP address

• Browser/device type

• Pages viewed and site interactions

• Cookies and usage data

• Approximate location (based on IP)

• Referring traffic sources

3. How We Use Your Information

We use your information to:

a. Personalize Your Experience

Provide tailored content, offerings, and vendor recommendations.

b. Improve Our Website

Enhance functionality, design, features, vendor visibility, and user experience.

c. Improve Customer Service

Support customers and vendors, respond to inquiries, and manage service requests.

d. Process Transactions

Your information is used to process and fulfill orders.
Payments are processed securely through PayPal, and ShopVI.ca does not store or have access to your payment card or banking details.

e. Administer Promotions or Site Features

Operate surveys, contests, and special promotions.

f. Send Emails and Notifications

Including:

• Order confirmations and updates

• Vendor communication responses

• Support replies

• Optional newsletters and promotions (unsubscribe anytime)

4. Vendor Access to Customer Information

To fulfill orders and provide customer service, vendors may receive:

• Customer name

• Shipping address

• Email address

• Products or services ordered

• Customer messages sent directly through the vendor’s store

Vendors May Use This Information Only To:

• Process and fulfill orders

• Communicate about orders, issues, or returns

• Respond to customer inquiries

Vendors Are Not Permitted To:

• Use customer data for marketing unless explicit consent is provided

• Sell, share, or misuse personal information

• View or access data from orders belonging to other vendors

ShopVI.ca requires vendors to follow responsible data-handling practices and comply with privacy laws.

5. Payment Processing (PayPal)

ShopVI.ca uses PayPal as our secure third-party payment processor.

When you complete a purchase:

• You may be redirected to PayPal’s secure payment environment

• PayPal may request your name, email address, billing details, card information, or verification details

What ShopVI.ca Receives

We receive only:

• Payment confirmation

• Transaction ID

• Your name and email for order confirmation

What We Do Not Receive or Store

ShopVI.ca and vendors do not have access to:

• Credit card numbers

• Banking information

• PayPal login credentials

• Full billing information stored by PayPal

All payment details are handled under PayPal’s Privacy Policy and industry-standard encryption.

6. Cookies and Tracking Technologies

ShopVI.ca uses cookies and similar technologies to:

• Maintain your shopping cart

• Keep you logged in

• Remember preferences

• Analyze traffic and site performance

• Support fraud prevention

• Improve advertising or marketing relevance (if applicable)

Types of Cookies Used

• Essential cookies: Required for site functionality

• Functional cookies: Improve user experience

• Analytics cookies: Measure usage and performance

• Marketing cookies: Support advertising effectiveness

You may disable cookies through your browser, but some features may not work properly.

7. Analytics and Third-Party Tools

We may use analytics services such as:

• Google Analytics

• Google Search Console

• Meta Pixel (if applicable)

• Heatmapping or behavior tools (e.g., Hotjar)

These tools may collect:

• IP addresses

• Device and browser information

• On-site actions (pages visited, links clicked)

• Traffic sources

• General geographic information

Analytics data helps us:

• Improve site performance

• Optimize search visibility

• Understand user activity

• Enhance vendor exposure

• Improve user experience

You may use browser opt-outs and privacy tools to reduce data collection.

8. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards, such as:

• SSL/HTTPS encryption

• Secure hosting environments

• Limited access to sensitive information

• Trusted third-party processors (PayPal)

While no online system is completely secure, we maintain industry-standard protections.

9. How We Share Your Information

We do not sell or trade your personal information.

We may share information with:

a. Vendors

Only for the purpose of fulfilling your order or responding to messages.

b. Service Providers

Trusted partners who help us operate ShopVI.ca, such as:

• PayPal (payment processing)

• Email and communication platforms

• Hosting and security services

• Analytics and website performance tools

c. Legal Requirements

We may disclose information if required to comply with laws or protect rights, safety, or property.

10. Third-Party Links

ShopVI.ca may link to third-party websites or vendor microsites.
These websites operate independently and have their own privacy policies.
We are not responsible for their practices.

11. Children’s Privacy

ShopVI.ca is not intended for children under 13.
We do not knowingly collect personal information from children.

12. Your Rights 

You may:

• Request access to the personal information we hold about you

• Request corrections

• Withdraw consent for marketing communications

• Request account deletion (unless information must be retained for legal or transaction purposes)

To make a request, contact us using the information below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Email: info@shopvi.ca

Mailing Address:
ShopVI.ca

PO BOX 351 

Lantzville, British Columbia

 V0R 2H0